Need some help?
Email support@thermal-edge.com
If you need technical support, please email for prompt attention, and a case reference number will be generated and emailed back to you.
Email RMA/Tech Support: support@thermal-edge.com
Phone: 972-580-0200 / 888-580-0202 (Monday – Friday, 7:30 am – 5:00 pm Central Time)
ATTENTION: If ordering a replacement for a Thermal Edge air conditioner, please include the part number and serial number of the unit being replaced in your order. This will assure that we ship a replacement that is compatible with the cutout dimensions and power connection features of the older model.