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If you need technical support, please email for prompt attention, and a case reference number will be generated and emailed back to you.

• Warranty, Terms & Conditions
• Product Service Procedure

Email RMA/Tech Support: [email protected]

Phone: 972-580-0200 / 888-580-0202 (Monday – Friday, 7:30 am – 5:00 pm Central Time)

ATTENTION: If ordering a replacement for a Thermal Edge air conditioner, please include the part number and serial number of the unit being replaced in your order. This will assure that we ship a replacement that is compatible with the cutout dimensions and power connection features of the older model.

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General	Products
9 Articles View All Who is Thermal Edge? What makes a Thermal Edge Air Conditioner Contact Us The Thermal Edge Pledge Overview of Your New Purchased TEI Product	4 Articles View All Enclosure Air Conditioners Products A2A Heat Exchangers Products Filtered Fan Packages Products NEMA Enclosure Types and Descriptions
Air Conditioners – AC	Air to Air Heat Exchangers – A2A
86 Articles View All What is Standard on all Air Conditioners? What is the Air Conditioner Product Overview? What is the Operation of TEI Air Conditioners? What is the Air Conditioner Options- Sales Matrix? What Does the AC Unit Label look like?	7 Articles View All What are the Unit Specifications? What are the Options? What is the Preventative Maintenance? What are the Field Serviceable Parts? What Are the Physical Dimensions?
Filtered Fans	Drawings and Cutouts
9 Articles View All What are the Unit Specifications? What are the Options for Filtered Fans? What is the Preventative Maintenance? What are the Physical Dimensions? What are the Field Serviceable Parts?	14 Articles View All CS011 Drawings & Cutout Templates CS020 Drawings & Cutout Templates HC101 Drawings & Cutout Templates HC121 Drawings & Cutout Templates HC151 Drawings & Cutout Templates
Installation Operation Manuals
11 Articles View All CS011 User & Technical Manual CS020 User & Technical Manual NE020, NE030, NE040 User & Technical Manual TM061, TM081 User & Technical Manual HC101, HC121, HC151 User & Technical Manual